Find here the questions that we are most regularly asked.
a) OUR HAIR ACCESSORIES
How is the rechargeable hair massager maintained?
To maintain it, simply unfit the 4 silicone heads and rinse them with soapy water. Using a damp cloth, clean the massager before putting it back on its base.
Where are Sorhairity ™ accessories made?
In Asia and France. Some of our collections will be made from materials from the West Indies and West Africa.
b) ORDER, PAYMENT, SAV
Is the payment secured?
Your online payment on Sorhairity ™ is 100% secure. The banking transaction will take place directly between you and the banking institution.
No data is stored on our servers, the confidentiality of your banking information is guaranteed. In accordance with the legislation on electronic signature, the online transmission of your card number for validation of your order is proof of the order and makes payable the sums that you have agreed to pay under this order.
Where is my order?
Track your order using the tracking link in the order confirmation email.
If you can't find it, remember to check your spam.
For any problem, do not hesitate to contact our customer service using the contact form on our page.
How to use a coupon code ?
You can add a promo code by clicking on "Shopping Cart", there you will find a section to add the promo code.
Type the code in the "Promo code" box and click on "Add". The total cost of your order will be adjusted automatically.
Only one promotional code can be used per transaction and once the order has been confirmed, you will not be able to modify it.
What can I do if my payment has been declined?
After having entered your credit card information and validated your order, our service provider will question your bank in order to validate the payment and give authorization.
In case of refusal of payment, please contact your bank.
Can I return my order?
You have a period of 14 days from receipt of your order to return the product(s) to us in their original packaging. Returned products must be in perfect condition for resale, the packaging must have been carefully opened. It must not have suffered even minimal damage and be in a state of perfect cleanliness. Any damaged or incomplete product will not be refunded or exchanged.
We will proceed either to the reimbursement of the article via the same means of payment used for the order or any other means that you have expressly requested or to the sending of a credit note for the value of the article, to your convenience.
My order is incomplete and/or damaged, what should I do?
If your package has been opened and/or is damaged, you can refuse it. It will then be returned to us by the carrier.
Contact Customer Service to report the complaint.
If you have accepted the package and find that it is not compliant, you will need the following items to attach to your complaint:
- In the case of a damaged or broken product: the photo of the entire package, the label, the photo of the inside of the package and that of the damaged product.
- In the case of a package not conforming to the order: the photo of the entire package, its label and the photo of the contents of the package.